Last updated: November 8, 2026
Try before you buy
Because we offer a free trial on your own device, we ask every customer to test the service before paying. This lets you check channels, picture quality and speed with no risk.
When you can get a refund
- You can request a full refund at any time during your plan year if you do not like the service. There is no 7 day limit. Just message us and we will refund the full amount you paid for the plan.
- If you were charged twice for the same plan, we refund the duplicate payment in full.
- If we are unable to provide the service for an extended period, we will extend your plan or offer a partial refund for the unused time.
When refunds don't apply
- Problems caused by your internet connection, device or third-party apps.
- A specific channel or event becoming unavailable, since the line-up changes over time.
- Accounts suspended for sharing, reselling or breaking our Terms.
How to request a refund
Message us on WhatsApp at +1 (458) 261-6115 or email info@zenentertainment.pro with your name, the number you used to subscribe and the reason. Approved refunds are sent to your original payment method within 5 to 10 business days.
Cancelling
Plans don't renew automatically, so there's nothing to cancel at the end of your term. If you want to stop early, just tell us and we'll close your account.