Privacy Policy

Overview

Zen TV Entertainment ("Zen TV", "we", "us") respects your privacy. This policy explains what information we collect when you visit zenentertainment.pro, contact us or use our streaming service, how we use it, and the choices you have. By using our website or service you agree to this policy.

Information we collect

We only collect what we need to set up and support your subscription:

• Contact details you give us, such as your name, WhatsApp number and email address.
• Subscription details such as your chosen plan, start and end dates and the devices you use.
• Payment confirmation, such as a transaction reference. Card numbers are handled by the payment provider and are never stored by us.
• Support messages you send us on WhatsApp or by email.
• Technical data such as device type, app version, IP address and connection logs, used to keep the service stable and prevent account sharing abuse.

How we use your information

• To create, activate and renew your subscription and free trial.
• To provide setup help and customer support.
• To send service messages, such as renewal reminders or maintenance notices.
• To monitor performance, fix problems and protect the service from fraud and misuse.
• To meet legal, tax and accounting obligations.

Sharing your information

We do not sell or rent your personal information. We share it only with:

• Payment providers, to process your payment securely.
• Hosting and messaging providers (such as WhatsApp) that help us run the service.
• Authorities, when the law requires it.

Cookies

Our website uses only essential cookies and similar storage needed for the site to work, plus basic, anonymous analytics to understand which pages are useful. You can block cookies in your browser settings; the site will still work.

How long we keep data

We keep your account details for as long as your subscription is active and for up to 12 months afterwards so we can help with renewals and support, unless the law requires us to keep records longer. Trial requests that don't become subscriptions are deleted within 90 days.

Security

We use encrypted connections, access controls and reputable service providers to protect your information. No method of transmission over the internet is 100% secure, but we work hard to keep your data safe.

Your rights

You can ask us at any time to see, correct or delete the personal information we hold about you, or to stop sending you reminders. Message us on WhatsApp at +1 (458) 261-6115 or email info@zenentertainment.pro. We respond within 30 days.

Children

Our service is sold to adults. We do not knowingly collect personal information from children under 13. Parents can use the parental controls in the app to manage what children watch.

Changes & contact

We may update this policy from time to time and will post the new date at the top of this page. Questions? Contact us.